Privacy Policy
Home Xperts LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. It applies to our website, phone calls, text messages, forms, financing applications facilitated through us, and any other interaction you have with Home Xperts.
1. Information We Collect
- Contact information — your name, phone number, email address, and service address when you request a quote, call or text us, or fill out a form.
- Project information — details about your home, roof, HVAC system, or other services you request, including photos, inspection notes, and job records.
- Communications — records of calls, text messages, and emails with our team, which may be logged in our customer management system.
- Financing application information — if you choose to apply for financing, information you provide is collected and processed by the third-party financing provider under their own terms and privacy policy. We receive only what is needed to coordinate your project (such as approval status and approved amount).
- Payment information — payments are processed by third-party payment processors; we do not store full card numbers.
- Website data — basic technical data such as browser type and pages visited, collected through standard website analytics.
2. How We Use Your Information
- To respond to your inquiries and provide quotes, estimates, and assessments.
- To schedule, perform, and follow up on services you request.
- To communicate with you about appointments, project status, invoices, and service updates by phone, text message, or email.
- For internal notifications to our own sales staff about scheduled appointments.
- To coordinate financing you apply for and insurance claim support you request.
- To maintain business records, comply with legal obligations, and protect our legal rights.
- With your consent, to send occasional promotions or service reminders. You may opt out at any time.
3. Text Messaging (SMS) Privacy
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Home Xperts LLC — We respect your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We won't share mobile information with third parties for marketing. Text messaging originator opt-in data and consent are exempt from this. We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property.
Our text message service is used for communications about your inquiry, quotes, appointments, and services, as well as internal notifications to our own sales staff about scheduled appointments.
Consent: By providing your phone number to Home Xperts LLC, you consent to receive calls and text messages from us related to your inquiry, quotes, appointments, and services. Consent to receive text messages is not a condition of purchasing any goods or services.
Message frequency varies. Message and data rates may apply.
Opt out: Reply STOP at any time to stop receiving text messages. Reply HELP for help or contact us using the information below.
This policy applies to your use of the Text Message Service and doesn't modify our general Privacy Policy, which may govern our relationship with you in other contexts.
4. How We Share Information
We do not sell your personal information. We do not share your personal information with third parties for their own marketing. We share information only:
- With service providers who help us operate our business (such as our customer management, scheduling, and communication platform, and payment processors), who may use it only to provide services to us.
- With a financing provider, only when you choose to apply for financing through them.
- With your insurance company, only when you ask us to assist with an insurance claim.
- When required by law, legal process, or to protect the rights, safety, or property of Home Xperts, our customers, or others.
- In connection with a business transfer, such as a merger or sale of assets, in which case this policy will continue to apply.
5. Data Security & Retention
We use reasonable administrative, technical, and physical safeguards to protect your information, and we retain it only as long as needed for the purposes described above, to comply with legal and warranty obligations, and to maintain business records. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Choices & Rights
- You may opt out of text messages at any time by replying STOP.
- You may opt out of promotional emails using the unsubscribe link or by contacting us.
- You may request access to, correction of, or deletion of your personal information by contacting us. We will honor requests as required by applicable law.
7. Children's Privacy
Our services are intended for homeowners and adults. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
9. Contact Us
Home Xperts
2626 Cole Avenue, Suite 300
Dallas, TX 75204
Email: sales@xprtnations.tech
Phone: (254) 323-8638